How to delete your account in the app
- 1Open the Sundae app and go to the Profile tab.
- 2Tap the gear icon (top right) to open Settings.
- 3Scroll down to Account and tap Delete account.
- 4Confirm. Your account is deleted immediately — there is no waiting period.
Without the app
If you can no longer sign in, email support@sundae.pro from the address or phone number on your account and ask us to delete it. We may ask you to confirm the phone number or sign-in on the account so we can be sure it's you. We respond within one month.
What gets deleted
Deleting your account permanently removes:
- your personal details, phone number and sign-in information;
- your date of birth, photos, personality-test answers and profile;
- your preferences, and the feedback you gave about others.
Your sign-in is permanently disabled, and your profile is turned into an anonymous placeholder so that past conversations still make sense to the people you talked to.
What's kept, and why
Match records, and the messages and postcards you already sent (including voice messages), are kept — but attributed to the anonymous placeholder, not to you — so the other person's match history and conversations still work. If a report or ban is involved, a conversation snapshot may be retained for as long as needed to handle the report, an appeal, or repeat-abuse detection (as a rule, no more than 90 days after a ban). Full detail is in our Privacy Policy.
Questions
Email support@sundae.pro — see also our Privacy Policy and Terms of Use.