Legal

End User License Agreement

Last updated: 9 September 2026 · Applies to the Sundae mobile app on iOS and Android.

The short version. This agreement licenses you to use the Sundae app. It also sets out our zero-tolerance policy for objectionable content and abusive users: such content and behaviour are not allowed, anyone can report them from inside the app or block another user instantly, and we review every report and act on it within 24 hours.

1. About this agreement

This End User License Agreement (“EULA”) is a contract between you and Philipp Ludwig Syring, an individual operating the dating service “Sundae” (“we”, “us”), for your use of the Sundae mobile application (the “app”).

It applies together with our Terms of Use and Privacy Policy. The Terms of Use govern the Sundae service; this EULA governs the app software and sets out the content and conduct rules that Apple and Google require for apps with user-generated content. If there is a conflict between this EULA and the Terms of Use on a content or licensing point, this EULA applies.

By downloading, installing or using the app, you accept this EULA. If you do not accept it, do not use the app.

2. Licence to use the app

We grant you a limited, non-exclusive, non-transferable, revocable licence to install and use the app for your own personal, non-commercial use, on a mobile device that you own or control, in line with this EULA, the Terms of Use, and the usage rules of the app store you downloaded it from. On the Apple App Store, this licence also follows the Usage Rules in the Apple Media Services Terms and Conditions.

We and our licensors keep all rights in the app that are not expressly granted to you. The app is licensed, not sold.

3. Licence restrictions

You must not, except where the law expressly permits it:

  • copy, modify, translate or create derivative works of the app;
  • reverse engineer, decompile or disassemble the app, or try to derive its source code;
  • rent, lease, lend, sell, sublicense or distribute the app;
  • remove or alter any proprietary notices;
  • use the app to build a competing product, or scrape or harvest data from it;
  • circumvent, disable or interfere with security or integrity-related features of the app, or the one-match-per-cycle design;
  • use the app in a way that breaks any applicable law or the rights of others.

4. Zero tolerance for objectionable content and abusive users

Zero-tolerance policy Sundae has no tolerance for objectionable content or for abusive, harassing or predatory users. Content that breaks these rules is removed, and the account responsible is suspended or permanently banned.

By using the app you agree that you will not create, upload, post, send, display or otherwise make available any content, and you will not behave in any way, that:

  • harasses, bullies, intimidates, threatens, defames or stalks any person;
  • is hateful or promotes discrimination, bigotry or violence against people based on protected characteristics;
  • is sexually explicit or pornographic, or that sends sexual content to a match who has not clearly welcomed it;
  • sexualises minors in any way, or involves any content depicting or facilitating child sexual abuse;
  • is violent, gory, or promotes self-harm, terrorism or other serious harm;
  • is a scam, phishing, fraud, a request for money, or unsolicited promotion or spam;
  • impersonates another person, or uses photos or identity details that are not your own;
  • shares another person's private information, or republishes their photos or messages outside Sundae without consent;
  • is illegal, infringes intellectual property or other rights, or encourages any of the above.

We call this “objectionable content” and “abusive use”. This list is illustrative, not exhaustive. We decide, acting reasonably, whether content or conduct falls within it.

5. How we moderate

To keep objectionable content and abusive users off Sundae, we use a combination of measures:

  • Clear rules — the prohibitions in section 4 and in the Terms of Use are binding on every user.
  • In-app reporting — every match conversation has a report control. Reporting a person also immediately blocks them and ends the match.
  • In-app blocking — you can block any match at any time, which ends the match and prevents you being paired again.
  • Human review — we review every report. When a report is filed, the relevant conversation is captured so it can be assessed even if an account is later deleted.
  • Removal and ejection — we remove content that breaks the rules and suspend or permanently ban the account responsible. A banned user is dropped from the service and cannot sign back in.
  • Proactive action — we may review, restrict or remove content and accounts on our own initiative where we reasonably believe the rules have been broken or someone is at risk.

We do not currently run automated scanning of photos or messages. Moderation is complaint-led and manual, backed by the tools above.

6. Reporting and blocking

Report objectionable content or an abusive user

In the app, open the match conversation, use the menu and choose Report, then pick a reason. This sends the report to us, blocks the person and ends the match.

You can also email support@sundae.pro with the details. If the content is on this website or you cannot access the app, email is the right channel.

Block an abusive user

In the match conversation menu, choose Block. The match ends immediately and Sundae will not pair you with that person again. You can review and undo blocks in Settings → Blocked people.

7. Our 24-hour response commitment

We review each report of objectionable content or abusive use within 24 hours of receiving it. Where a report is upheld, we remove the offending content and/or suspend or permanently ban the account responsible.

We aim to answer report-related emails and other user support emails within 24 hours, and in any case without undue delay. We will keep you informed if a matter needs longer to resolve.

8. Your content and conduct

You are solely responsible for the content you provide and for your interactions with other users. You confirm that your content is yours to share and does not break section 4. The licence you grant us in your content is set out in the Terms of Use.

We are not able to pre-screen every member or supervise every conversation, and — within the limits of the law and section 11 — we are not responsible for the conduct of other users. Safety guidance for meeting people is in the Terms of Use.

9. Age requirement

The app is rated for and available only to people aged 18 or older. You must provide your date of birth when you create an account so we can verify this. Accounts found to belong to a person under 18 are removed.

10. Termination of the licence

This licence lasts until terminated. It ends automatically if you break this EULA. It also ends when you delete your account or the app, or when we suspend or permanently ban your account under section 5 or the Terms of Use. On termination you must stop using the app; you may delete it from your device. Sections that by their nature should survive (including sections 4, 8, 11, 12 and 15) continue to apply.

11. Disclaimers and liability

To the extent permitted by law, the app is provided “as is” and “as available”, without warranties of any kind. We do not warrant that the app will be uninterrupted, error-free or secure, or that it will produce any particular match or result.

Our liability is governed by section 13 of the Terms of Use: in short, we are fully liable for intent and gross negligence, for injury to life, body or health, and under the German Product Liability Act; for slight negligence we are liable only for breach of a material contractual obligation and then only for foreseeable, typical damage; all further liability is excluded. Mandatory statutory rights of consumers are not affected.

12. Apple App Store — additional terms

This section applies when you obtain the app from the Apple App Store. It reflects the minimum terms Apple requires. In this section, “Apple” means Apple Inc.

  • Acknowledgement. This EULA is between you and us only, not Apple. We, not Apple, are solely responsible for the app and its content. Apple has no obligation to provide any maintenance or support for the app.
  • Scope of licence. The licence granted to you is limited to a non-transferable licence to use the app on any Apple-branded products that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions, except that the app may be accessed and used by other accounts associated with you via Family Sharing or volume purchasing.
  • Maintenance and support. We are solely responsible for providing any maintenance and support for the app, as specified in this EULA or as required by law. Apple has no obligation whatsoever to furnish any maintenance and support services for the app.
  • Warranty. We are solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the app (if any) to you; to the maximum extent permitted by law, Apple has no other warranty obligation whatsoever with respect to the app.
  • Product claims. We, not Apple, are responsible for addressing any claims by you or a third party relating to the app or your possession and/or use of it, including product liability claims, any claim that the app fails to conform to any applicable legal or regulatory requirement, and claims arising under consumer protection, privacy or similar legislation, including in connection with the app's use of frameworks that process health or fitness data (not applicable to Sundae).
  • Intellectual property rights. In the event of any third-party claim that the app or your possession and use of it infringes that third party's intellectual property rights, we, not Apple, are solely responsible for the investigation, defence, settlement and discharge of that claim.
  • Legal compliance. You represent and warrant that you are not located in a country subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.
  • Developer name and address. Questions, complaints or claims about the app should be directed to Philipp Ludwig Syring, Lange-Geismar-Str. 62, 37073 Göttingen, Germany, support@sundae.pro.
  • Third-party terms. You must comply with applicable third-party terms of agreement when using the app.
  • Third-party beneficiary. You acknowledge and agree that Apple and Apple's subsidiaries are third-party beneficiaries of this EULA, and that upon your acceptance of this EULA, Apple will have the right (and will be deemed to have accepted the right) to enforce this EULA against you as a third-party beneficiary of it.

13. Google Play

When you obtain the app from Google Play, the Google Play Terms of Service and the usage rules there also apply to your download and use of the app. Where those rules conflict with this EULA for a Google Play download, the Google Play rules apply to that conflict.

14. Changes

We may update this EULA when the app or the law changes. The “last updated” date above reflects the current version, and we will give notice of material changes in the app or by email. Continuing to use the app after a change takes effect means you accept the updated EULA.

15. Governing law

This EULA is governed by the law of the Federal Republic of Germany, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. If you are a consumer, this does not deprive you of the protection of mandatory provisions of the law of your country of habitual residence. The Apple-specific terms in section 12 are interpreted consistently with Apple's required wording.

This EULA is published in German (Endnutzer-Lizenzvertrag) and English. This English version is a translation for convenience; for consumers with their habitual residence in Germany, the German version is authoritative.

16. Contact and legal notice

Philipp Ludwig Syring
Lange-Geismar-Str. 62, 37073 Göttingen, Germany
Email: support@sundae.pro
Provider identification: Legal notice

We aim to answer within 24 hours.